As the Documentation Manager at Dow Jones
Markets (formerly known as Telerate), I supervised
the documentation, interface design and usability
practice for the e-commerce Transactions
Development Group.

The Transactions Development Group provided professional development services to international clients:
As documentation Manager, I wasresponsible for defining our Windows and Web software development environments:
Requirements gathering criteria
UI standards
Document templates
Online and printed help
Technical specifications
Interface stylesheets
I also developed our Design Reource Center, a Lotus Notes-based shared information tool that provided comprehensive style guidelines and graphics libraries for all Trading Development Group projects.
I worked closely with the Change Develpment Manager to incorporate "best practices", standards and discipline in our development processes.