As the Documentation Manager at Dow Jones Markets (formerly known as Telerate), I supervised the documentation, interface design and usability practice for the e-commerce Transactions Development Group.

Challenges

The Transactions Development Group provided professional development services to international clients:

• online electronic stock brokerage
• foreign exchange trading
• commercial paper trading system
• executive decision support
• direct dealing for repurchasing agreements
• financial analysis for trading
• energy resources trading
• interdealer brokerage systems (back end support)

Solutions

As Documentation Manager, I was responsible for defining our Windows and Web software development environments:

Requirements gathering criteria

UI standards & Interface stylesheets

Document templates & Technical specifications

Online and printed help

I also developed our Design Reource Center, a Lotus Notes-based shared information tool that provided comprehensive style guidelines and graphics libraries for all Trading Development Group projects.

Business Requirements, Design Specifications, Demo Site, Wireframes, Project Team Roles, Design Resource Center, Information Architecture, Best Practices

I worked closely with the Change Develpment Manager to incorporate "best practices", standards and discipline in our development processes.

Financial Business Applications, Visual Basic modeling, Online help, Lotus Notes, Erwin, Visio, documentation, taxonomy, icons & artwork, HTML