Online Learning & Human Resources

As a consultant member of Ernst & Young's Communications Learning Team I was involved in technical writing, documentation, interactive design, training and strategic consulting for several internal projects:

Global Tax Operate

The Global Tax Operate Process allows E&Y to organize and communicate their expertise so that it may be effectively outsourced in large-scale engagements. We fine-tuned the workflow, documentation and online help to allow the Engagement Team to customize the system for E&Y's clients. (Lotus Notes)

PeopleSoft Training

We helped create a series of highly interactive training/testing modules to train E&Y's Human Resurces staffers how to use the new software version. (Peoplesoft)

Quick Reference Cards

The technical support team needed to have basic Cisco maintenance instructions in a concise format for easy reference.

Document Maintenance and Sharing Strategy

E&Y's Programming Group wanted to establish a solid system for maintaining technical documentation. (Lotus Notes)

Employee Career Self Management website

Contributed to a multi-skilled team that designed a highly interactive employee self-service assistance system for the Human Resources department. (HTML)

Design Specifications, Demo Site, Wireframes, User Assistance, Design Resource Center, Best Practices

The E&Y Communications Learning Team provided usability, documentation and training for a wide range of projects.

“John elevated the design process to a new and higher dimension. I would work with him again anytime.”

Peter Bodtke, Business Analyst, Ernst & Young

See other Recommendations on

Consulting, Service Financial Applications & Information Retrieval Lotus Notes, PeopleSoft, HTML tools, Site model & page design, documentation, Online help