Design lead for complex web-based Timesheet and Payroll Management application to integrate services across 80 New York City agencies with more than 200,000 employees (Fire, Police, Sanitation, Department of Corrections, etc.). This huge project also needed help in establishing accountability, process and effective communication among client stakeholders, business analysts and the technical implementation team.

Challenges

Our mandate was to design a standard look & feel for CityTime's common services across multiple agencies.

We needed to provide:

• behavioral continuity
• fluid navigation
• ease of use

Solutions

TCS ensured that information was well-organized, reflected the workflow and was presented in an easily accessible interface.

Provided a clickable site model that conformed to the workflow and served as design guide for the development team.

Define process workflows, actors, requirements & use cases

Design navigation structure, interaction & styling for an AJAX environment

Document and communicate design guidance to implementation teams

Deliver behaviors and interaction modeling

Formulate effective on-screen Help

Design Specifications, Demo Site, Wireframes, User Assistance, CSS Style Guide, Information Architecture, Best Practices, Business Requirements

The biggest challenges: Capture the many disparate business requirements, reconcile the inconsistencies, create a workable environment.

“I worked with John only for a short period, but I feel he has a more intuitive grasp of interactive web design and technology than almost anybody I've worked with.”

Holten Norris, Owner, Ariel Partners

Complex Government Business Application, Dreamweaver, graphics, "application-oriented" site, Ajax environment, CSS, taxonomy, XML/XSL, logo design, documentation, requirements gathering, Powerpoint, Rational Clearcase & Clearquest