This international copier/printer company needed to make their web-based Dealer Order Management System both usable and competitive. Kyocera needed to provide real self-service to their extended dealer base in order to maintain a competitive presence in the marketplace.

Challenges

The existing legacy application functioned in a technical sense, but was so poorly designed as to be practically unusable by the dealers. The primary challenge was to fix the legacy user interface design:

• Capture workflows
• Identify Business Requirements
• Integrate with appropriate features
• Design a usable, attractive service

Solutions

Provided a clickable website model that conformed to the workflow and served as design guide for the development team.

We needed to integrate the focal service areas effectively in the new model:

Order Management (batch orders, tracking)

Manage Returns

Supervise Warranties

Train & Authorize Dealers

Maintain Client Accounts

Content Management

Design Specifications, CSS Style Guide, Demo Site, Wireframes, Best Practices, Personas (Profiles), Design Workshop

The biggest challenges: Capture the many disparate business requirements, reconcile the inconsistencies, create a workable environment.

Retail Business Application, Client Self-service, Site model & wireframes, graphics, logo design, branding & stylesheet, "application-oriented" site, CSS, XML/XSL, documentation & requirements gathering, Powerpoint, Rational Clearcase & Clearquest