Interactive design leader Modem Media brought TCS onboard to assist with an intranet redesign for their client, a public energy firm serving the southeast coastal region. The client wanted their inward-facing Sharepoint site to be come more pro-actively useful to employees, while also serving as an effective venue for internal marketing.

Challenges

Like many intranets, this site suffered from "info bloat" - The tendency to provide an overabundance of information that may be useful but is poorly organized. Client issues:

• Re-organize structure and content
• Glean unnecessary info noise
• Consistent look, feel & behavior
• Identify & model employee-centric workflows

Solutions

We did an immediate inventory of collateral on the existing site. This was the first time that the client had really seen their intranet "at a glance". They were now able to "rate" the value of their existing information collateral.

Modem Media had already articulated a set of employee personas. We integrated a wishlist of appropriate, task-oriented features and functionality into the "clean & lean" site model.

With client sign-off, we then produced a comprehensive set of mockups that fulfilled the client's design and performance agenda for their SharePoint delivery platform.

Content Inventory, Wireframes, Sitemap, Personas (Profiles), Best Practices

The internal info in the client's legacy corporate intranet site did not satisfy employee needs. We were able to reconcile structural inconsistencies and poor visual design, edit out un-useful data and provide a path for integrating the solutions into a SharePoint environment.

Corporate Intranet Functional re-organization, sitemap navigation, employee-centric workflow, "application-oriented" & "publishing" site, best practices, site structure, navigation, wireframes, behavioral coding, CSS Stylesheets,SharePoint, telecommute