Architecture

SERVICES

Architecture

The Basic Toolset
Interaction Designer's Role

Design

Design for the Workflow
Design a Courteous Site
Design Attribute Checklist

Process

Project Scenario
The User Experience Role
In a Nutshell

Documentation

Guidelines for Success
Good Documentation
Being Helpful

UxP Task List

The interaction designer should be the ultimate owner of product quality.

The most suitable would be someone without an interest in the construction of the product, and with the detachment to put himself in the user's place.

Allen Cooper

Interaction Designer's Role

As online interactive services become a way of life, it is the Interaction Designer who will put the finishing touches on the face of the product. As an Information Architect and Interaction Designer, I often work concurrently across several different levels: UxP Task List

Conceptual

Capture Business Requirements in a document.

Communicate the requirements and style guide to business unit, project management and coding team members by creating The Demo Site.

Redirect the focus of the site appropriately towards the client's actual business requirements.

Structural

Organize content through Information Architecture.

Map the form and functions of the sections, pages and features of the site in Design Specifications, so that we have a coherent overview of the service.

Optimize the HTML of the pages (speedier display, easier management).

Reduce the byte count (reduce page size / wait time).

Behavioral

Establish behavioral and standards in the Best Practices document.

Reconcile inconsistencies.

Eliminate redundancy.

Remove workflow dead-ends.

Reduce unnecessary clicks.

Interface

Simpler, cleaner code, organized in templates, modeled in wireframes Wireframes.

Headering "tags" embedded in Style Guide (CSS & Templates) handle dynamic content.

Embed Stylesheet Themes and design attributes in CSS cascading stylesheets, which allow style management and rapid updatability.

Clarify confusing terminology.

Reconcile unclear or missing on-screen directions.

Improve poor layout.

Correct distracting/inappropriate use of color.

Customer Service

Create a "customer-centric" site that is influenced by Personalization Profiles and Personas

Define User Assistance parameters

Embed customer support features (effective online help, step-by-step wizards, MouseOver popups, sitemap, etc.)

Recommend features that would make the service competitive.

Craft appropriate enterprise-wide operational guidelines.

Process
Institute Project Team Roles and a development process that is seamlessly integrated with the code developers.

Create a shared, manageable code and graphics library in the Design Resource Center.

Conceptual	Capture Business Requirements in a document. Communicate the requirements and style guide to business unit, project management and coding team members by creating The Demo Site. Redirect the focus of the site appropriately towards the client's actual business requirements.
Structural	Organize content through Information Architecture. Map the form and functions of the sections, pages and features of the site in Design Specifications, so that we have a coherent overview of the service. Optimize the HTML of the pages (speedier display, easier management). Reduce the byte count (reduce page size / wait time).
Behavioral	Establish behavioral and standards in the Best Practices document. Reconcile inconsistencies. Eliminate redundancy. Remove workflow dead-ends. Reduce unnecessary clicks.
Interface	Simpler, cleaner code, organized in templates, modeled in wireframes Wireframes. Headering "tags" embedded in Style Guide (CSS & Templates) handle dynamic content. Embed Stylesheet Themes and design attributes in CSS cascading stylesheets, which allow style management and rapid updatability. Clarify confusing terminology. Reconcile unclear or missing on-screen directions. Improve poor layout. Correct distracting/inappropriate use of color.
Customer Service	Create a "customer-centric" site that is influenced by Personalization Profiles and Personas Define User Assistance parameters Embed customer support features (effective online help, step-by-step wizards, MouseOver popups, sitemap, etc.) Recommend features that would make the service competitive. Craft appropriate enterprise-wide operational guidelines.
Process	Institute Project Team Roles and a development process that is seamlessly integrated with the code developers. Create a shared, manageable code and graphics library in the Design Resource Center.