Business Tools
Karmak
Usability analysis and design for a suite of business solution products oriented to the commercial transportation (trucking) industry. This has been a very fully-featured engagement, involving strategy, assessment, process, and design.The Value Proposition
- Optimize developer team process with appropriate deliverables
- Bring programming-oriented staff up to speed on UX
- Enterprise UX/UI resource for "best practices", styling, tools, and features
- Quick modeling turnaround in an Agile environment
- "UX Ambassador" and liaison to customers via on-site visits in order to identify - and solve - unique business needs
Challenges
Karmak maintains a large suite of business products on multiple platforms. The UX challenges are both inward- and outward-facing: maintenance/design and consistency/functionality/branding.
- Identify needs of customer roles, personas
- Map workflow of critical business activities
- Establish UX best practices for the enterprise
- Evangelize & educate staff on UX principles and techniques
- Virtual teams in remote work environment
- Inconsistent documentation
Solutions
- Articulate and model design solutions for target team products
- Codify best practices into team documentation and process templates (Collateral Index)
- Onsite, face-to-face needs assessment and usability analysis with software client customers
- Formulate cross-platform migration & implementation paths for UX
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Integrate UX into an Agile team process