UxP is the Competitive Edge
UxP is the new "killer app" for any enterprise involved in the interactive arena.
The Primary Focus
The enterprise has its own Primary Business. Often the company has grown quickly in recent years, primarily through acquisition – and is now a major international player with multiple divisions, competing in an international, technologically sophisticated landscape.
The challenges to the enterprise are cultural and operational
Like many large corporations today, the enterprise’s Secondary Business is IT. In recent years the corporate IT department has become a software development shop. The design mandate has evolved from technical implementation to customer satisfaction. The development team already knows how to deliver functional code.
The current challenge is to deliver ease-of-use
Years ago, IT & MIS simply provided “back end” service, processing business data on mainframes and serving up reports. Usability wasn’t an issue: IT served a limited audience; there was no competition and – early on the curve – there were few expectations.
That was then. Now we have the Web, a sophisticated user base and abundant competition. As a result, the IT shop must now perform more like a well-formed software development house.
What’s the main difference between an IT shop and a professional software development house?
The Competitive Edge
That’s why the enterprise’s Tertiary Business is now UxP. The emergence of Interaction Design as a skilled position marks the coming of age of the traditional IT working environment. Perhaps more importantly, it assumes an organizational vision that anticipates the future and a commitment to change the way we work. In an increasingly competitive environment, Integration is key and Usability is the competitive edge.
UxP IS uniquely capable of providing integrative “rubber meets the road” skills that answer the dual corporate challenges of cultural and operational integration.
The future challenge is change
This presents a new set of organizational and management challenges to the enterprise that wishes to increase their quality factor.
When considering UxP, it is necessary to understand that we are talking about a technically astute, customer-centric creative service bureau (emphasis on “creative”). This is a very different kind of business – one in which traditional corporate and technical managers typically have little experience.