The Communication Studio

Workflow Map

Workflow provides a shared context for perspectives (customer, administrator, business). It leads to a discussion of needs, tasks, goals - which lead to taxonomy.

And a glossary of terms - because everybody doesn't use the same words in the same way.

Identify the "WHAT"

The interaction process should be visually obvious through the design of the interface:

Goal

You should have some sense of the total task.

Steps

You should know how many steps are involved.

Status

You should know where you are in the process.

Mandatory

You should know what is required.

Confirmation

You should know when you have completed a step.

Position

You should end up at an appropriate spot.

Correction

You should be able to undo your actions.

Define and reflect the Workflow appropriately.