Product Dealer Support
This international copier/printer company needed to make their web-based Dealer Order Management System both usable and competitive. Kyocera needed to provide real self-service to their extended dealer base in order to maintain a competitive presence in the marketplace.
The Value Proposition
The existing legacy application functioned in a technical sense, but was so poorly designed as to be practically unusable by the dealers. The primary challenge was to fix the legacy user interface design:
- Capture workflows
- Identify Business Requirements
- Integrate with appropriate features
- Design a usable, attractive service
Provided a clickable website model that conformed to the workflow and served as design guide for the development team.
We needed to integrate the focal service areas
- Order Management (batch orders, tracking)
- Manage Returns
- Supervise Warranties
- Train & Authorize Dealers
- Maintain Client Accounts
- Content Management